Repairs Timeframe
At Four Walls Housing, we carefully assess and prioritize maintenance requests to ensure that the most urgent needs are addressed promptly. Our triage process takes into account a variety of factors, such as the extent to which our tenants' daily lives are affected, the potential impact on their health and safety, and the overall urgency of the situation. By doing so, we aim to provide a responsive and considerate service that puts our residents' well-being at the heart of everything we do.
Emergency response within 4 hours (Repair or temporary fix within 8 hours). Some examples of these are:
- Gas Leak
- Major water leak
- Major health and safety risk that would endanger life
- Boiler breakdown
Urgent Response within 8 hours (Repair or temporary fix within 24 hours) Some examples of these are:
- No Fire Alarm
- Blocked rains
- New locks required due to tenant losing keys
Routine within 3 Days (Repair or temporary fix within 7 days) Some examples of these are:
- No power to some sockets
- Dripping tap
- White goods repair
- Crack in window
Routine - Works must be completed within 7 days (Repair/temporary fix within 14 days) Some examples of these are:
- Reactive decoration - void properties
- Handyman jobs such as painting, decorating/filling holes in walls - void properties
- Kitchen cupboard repairs